Policies

Policies

At Herb + Ōhm, our highest priority is you. When you schedule an appointment with us (new or returning), that entire appointment time is reserved for you. This approach allows ample time for our practitioners to focus on your health status changes and any needed reassessment of current treatment strategy, as well as any herbal medicine prescription updates. Our goal is to provide you with the most comprehensive, personalized care experience possible.

We value our time with you. We ask for a 24-hour cancellation notice when you cannot keep your scheduled appointment. In the event of an extenuating circumstance, special consideration will be given. In all other cases, patients will be responsible for a $50 missed appointment fee. Herb + Ōhm requires a credit card to be on file in order book and hold an appointment. We will use this card on file for any missed appointment fees.

We understand that life doesn’t always cooperate. Our time with you is important. If you’re going to be arriving late to an appointment, please alert the office as soon as possible. Arriving more than 15 minutes late will be considered a missed appointment. Again, if a special circumstance arises, it will depend on the practitioner’s schedule if your appointment can still be accommodated.

Herb + Ōhm accepts cash, VISA / MasterCard/Discover / AMEX / credit cards, Health savings account (HSA) cards, and Flex spending account (FSA) cards. Herb + Ōhm requires a credit card to be on file in order to book and hold an appointment.

If you have further questions or prefer to speak with a member of our administrative team, please call us at 312-757-1882.